Adopting new software can be daunting, but what if your team had expert, hands-on training from day one? At Digital Practice, we don’t just give you a login and wish you luck. From face-to-face training at every branch to direct, ongoing support with real people (not chatbots!), we make sure your team feels confident and supported every step of the way.

Find out why personalised training and real human support make all the difference.

Missed a vaccine by a day? It could mean the end of a rider’s season. And how often have your clients been caught out by FEI’s updated protocol, scrambling to fit in a last-minute jab?

Horse owners are busy, and missing a booster isn’t just inconvenient—it can be devastating. But what if you could help them avoid the chaos? Discover how the right kind of reminders can take the pressure off both your clients and your team, making overdue vaccines a thing of the past.

In this blog, we discuss the limitations of AI like ChatGPT in veterinary advice, highlighting issues with accuracy and "hallucinations." We explore our work, combining large language models with expert systems for reliable pet triage and how our pet symptom checker, refined since 2006, now integrates LLMs for improved accuracy. The goal is to make this technology more accessible and affordable for veterinary practices.

In equine veterinary care, where vets are often on the road, easy client communication is key. This often leads to vets and clients communicating via the vets’ personal WhatsApp. The clients love it, but it’s not ideal for the vets or the practice. So how to keep the clients happy, while helping the vets and the whole practice team manage the client comms better…

ChatGPT - the super AI bot - Is widely being used in industries across the globe. But how can vet practices use it and what gains are to be had?

Our latest blog post explores five straightforward ways vet practices can leverage ChatGPT for better client relations and internal operations. All fast, all easily, and all for free.

Operational Efficiency - Important for space travel. Important for vet practices. Over 2023 Susie has spoken to hundreds of veterinary professionals and managers all over the world and in all types of practices and the key problem for all of them is the same. The good news is that 2024 is the year this problem can be solved - the tools exist. Are vet practices ready for them?

Susie talked at the London Vet Show 2023 about how to use digital client communication tools to destress your waiting room, your clients and your team. Read the highlights here.