Why We Invest So Much in Training and Support
Adopting a new software platform can feel overwhelming. We know that introducing any new system to your veterinary practice isn’t just about the technology, it’s about making sure your team feels confident using it every day. That’s why at Digital Practice, we invest so much into training and support.
We don’t believe in faceless onboarding or generic help guides. When you join Digital Practice, you get real people, real training, and real support from day one and beyond.
Meet the Team That Supports You
From your very first onboarding meeting, you’ll meet some of the people who will be with you throughout your Digital Practice journey. Our Head of Client Success, Kim, leads our support team, alongside Adi. Richard and Emma also get stuck in with training and supporting our practices. When your practice gets started, you’ll also meet Rohan, Head of Implementation and Support, who walks you through the technical setup -things like generating a WhatsApp number for your practice so you can start communicating with clients.
But that’s just the beginning.
Face-to-Face Training at Every Branch
We know that no two vet practices are the same, and that’s why every training session is done in person, at your practice, with your team. Kim, Richard, or Emma will visit every branch to ensure your whole team gets hands-on training, tailored to how you work.
This isn’t just a quick run-through, it’s a deep dive into how to use Digital Practice in a way that works best for your team. We cover real-life scenarios, answer your team’s questions on the spot, and ensure that everyone feels confident using the system from day one.
A Handbook You’ll Actually Use
We also know that even the best training sessions can be a lot to take in, and notes can sometimes be… well, hard to read later! That’s why every practice receives a handbook, packed with tips, tricks, and screenshots to walk you through everything from creating templates to making the most of key features.
Whether you need a quick refresher or a step-by-step guide, it’s all there.
Ongoing, Personal Support
We don’t just train your team and disappear. You’ll have a direct line of communication with your dedicated contact via email and phone, so you can: problem-solve quickly, learn about new features and chat things through.
Whether it’s a new way to use Digital Practice or a workflow tweak, we’re here to help.
Marketing this New Tool to Your Clients
This is all part of the magic: your clients will never know we exist! Your relationship with your clients is all yours, we don’t want our brand getting in the way of that. So the only marketing you need to do to get them using Digital Practice, is to let them know now they can WhatsApp you. We set you up with posts to pop on your social channels as well as some posters for your waiting room to spread the word. You can also send a bulk message to all your clients - via WhatsApp! What better way to share the news.
What Our Clients Say
We could go on about how much we invest in training and support, but our clients say it best:
“Excellent overall experience. Very easy to implement and train the team on it and excellent support.”
“We have had nothing but positive experiences with DP and the team. Any issues are quickly and smoothly resolved.”
The Digital Practice Difference
At Digital Practice, we don’t just give you software and leave you to figure it out. We’re with you at every stage, from onboarding to everyday use and beyond.
Because the best software isn’t just about features, it’s about the people who help you get the most out of it.
If you’re thinking about upgrading your client communication, let’s chat. We’d love to show you how our hands-on, tailored approach makes all the difference.
