Missed a vaccine by a day? It could mean the end of a rider’s season. And how often have your clients been caught out by FEI’s updated protocol, scrambling to fit in a last-minute jab?

Horse owners are busy, and missing a booster isn’t just inconvenient—it can be devastating. But what if you could help them avoid the chaos? Discover how the right kind of reminders can take the pressure off both your clients and your team, making overdue vaccines a thing of the past.

In equine veterinary care, where vets are often on the road, easy client communication is key. This often leads to vets and clients communicating via the vets’ personal WhatsApp. The clients love it, but it’s not ideal for the vets or the practice. So how to keep the clients happy, while helping the vets and the whole practice team manage the client comms better…

ChatGPT - the super AI bot - Is widely being used in industries across the globe. But how can vet practices use it and what gains are to be had?

Our latest blog post explores five straightforward ways vet practices can leverage ChatGPT for better client relations and internal operations. All fast, all easily, and all for free.

Can we produce dramatic improvements to practice without increasing anyone’s workload? Here we look at the big three bottlenecks in practice and how to streamline how we deal with them.

Operational Efficiency - Important for space travel. Important for vet practices. Over 2023 Susie has spoken to hundreds of veterinary professionals and managers all over the world and in all types of practices and the key problem for all of them is the same. The good news is that 2024 is the year this problem can be solved - the tools exist. Are vet practices ready for them?

Susie talked at the London Vet Show 2023 about how to use digital client communication tools to destress your waiting room, your clients and your team. Read the highlights here.