In equine veterinary care, where vets are often on the road, easy client communication is key. This often leads to vets and clients communicating via the vets’ personal WhatsApp. The clients love it, but it’s not ideal for the vets or the practice. So how to keep the clients happy, while helping the vets and the whole practice team manage the client comms better…

Can we produce dramatic improvements to practice without increasing anyone’s workload? Here we look at the big three bottlenecks in practice and how to streamline how we deal with them.

As proud sponsors of the BestUKVets Awards, it’s our duty to let you know: you’ve got one month to go!

Find out why you don’t want to miss out and why you don’t have to - you can become a shortlisted practice by Monday morning!

Susie talked at the London Vet Show 2023 about how to use digital client communication tools to destress your waiting room, your clients and your team. Read the highlights here.