In equine veterinary care, where vets are often on the road, easy client communication is key. This often leads to vets and clients communicating via the vets’ personal WhatsApp. The clients love it, but it’s not ideal for the vets or the practice. So how to keep the clients happy, while helping the vets and the whole practice team manage the client comms better…

Can we produce dramatic improvements to practice without increasing anyone’s workload? Here we look at the big three bottlenecks in practice and how to streamline how we deal with them.