How vet practices are using Digital Practice
Getting hold of clients
10x faster via WhatsApp than via phone.
Sending in-patient updates
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Chase clients by phone, leave voicemails, and repeat.
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Send a quick message between other tasks and know the client has seen it by the blue ticks.
“At the end of my day I have calls to do, each call can be 5 or 10 minutes and that can really add to your day. I prefer the clients just to send me a WhatsApp. I can send a quick reply between my appointments rather than having to find a time for a call.”
Jenny Millington, Partner and Veterinary Surgeon at Vets for Pets Northampton
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Finding the client email address in the PMS, opening the email browser and sending it over. Or not sending an update at all.
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Ping over a photo or video via the platform and make a client very happy.
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If you face your flaws, you’ll notice the change.
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