How vet practices are using Digital Practice

Getting hold of clients

10x faster via WhatsApp than via phone.

Sending in-patient updates

  • Chase clients by phone, leave voicemails, and repeat.

  • Send a quick message between other tasks and know the client has seen it by the blue ticks.

“At the end of my day I have calls to do, each call can be 5 or 10 minutes and that can really add to your day. I prefer the clients just to send me a WhatsApp. I can send a quick reply between my appointments rather than having to find a time for a call.”

Jenny Millington, Partner and Veterinary Surgeon at Vets for Pets Northampton

  • Finding the client email address in the PMS, opening the email browser and sending it over. Or not sending an update at all.

  • Ping over a photo or video via the platform and make a client very happy.

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