In equine veterinary care, where vets are often on the road, easy client communication is key. This often leads to vets and clients communicating via the vets’ personal WhatsApp. The clients love it, but it’s not ideal for the vets or the practice. So how to keep the clients happy, while helping the vets and the whole practice team manage the client comms better…

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Susie talked at the London Vet Show 2023 about how to use digital client communication tools to destress your waiting room, your clients and your team. Read the highlights here.